How can companies measure the impact of empowering their customer service representatives to become CX Ambassadors on overall customer satisfaction and loyalty?

Companies can measure the impact of empowering customer service representatives to become CX Ambassadors by tracking key metrics such as customer satisfaction scores, Net Promoter Scores, and customer retention rates before and after implementing the empowerment program. They can also conduct surveys or gather feedback directly from customers to see if they notice an improvement in service quality and overall experience. Additionally, companies can analyze the number of positive reviews, referrals, and repeat business generated by customers who have interacted with empowered representatives to gauge the impact on loyalty and satisfaction.