How can companies measure the impact of employee training on their ability to effectively utilize technology and enhance the customer experience, and what strategies can they implement to continually improve in this area?

Companies can measure the impact of employee training on technology utilization and customer experience by tracking key performance indicators such as customer satisfaction scores, employee proficiency levels, and technology adoption rates. To continually improve in this area, companies can implement regular training sessions, provide access to online resources and support tools, encourage feedback from employees and customers, and conduct regular assessments to identify areas for improvement and adjust training programs accordingly. Additionally, companies can incentivize employees to actively engage in training and technology utilization through rewards and recognition programs.