How can organizations effectively measure the impact of employee training on their ability to utilize innovative technology in enhancing customer experience?

Organizations can effectively measure the impact of employee training on their ability to utilize innovative technology in enhancing customer experience by setting clear objectives and key performance indicators related to technology adoption and customer satisfaction. They can also conduct pre- and post-training assessments to track improvements in employees' skills and knowledge. Additionally, organizations can gather feedback from customers on their experience with the technology and use this data to evaluate the effectiveness of the training program. Regular monitoring and evaluation of the use of technology in customer interactions can help organizations identify areas for improvement and make necessary adjustments to the training program.