How can companies measure the impact of employee training on the utilization of technology tools for cross-functional collaboration, and ultimately, on the enhancement of the overall customer experience?

Companies can measure the impact of employee training on technology tool utilization for cross-functional collaboration by tracking metrics such as increased usage of collaboration platforms, improved communication between departments, and faster project completion times. They can also conduct surveys or interviews with employees to gather feedback on how training has impacted their ability to work collaboratively. Ultimately, the enhancement of the overall customer experience can be measured through customer satisfaction surveys, feedback on product or service improvements resulting from cross-functional collaboration, and increased customer loyalty or retention rates.