How can companies measure the impact of employee training on leveraging new technologies to enhance customer experiences, and what strategies can be implemented to continuously improve training effectiveness?

Companies can measure the impact of employee training on leveraging new technologies to enhance customer experiences by tracking key performance indicators such as customer satisfaction scores, employee adoption rates of new technologies, and the number of customer complaints or inquiries. To continuously improve training effectiveness, companies can implement strategies such as conducting regular assessments and feedback sessions with employees, providing ongoing support and resources for learning and development, and incorporating real-world scenarios and case studies into training programs to make them more practical and relevant. Additionally, companies can leverage technology themselves by using learning management systems to track employee progress and engagement with training materials.