How can companies effectively measure the impact of employees utilizing emerging technologies in their training and support to enhance the overall customer experience?

Companies can effectively measure the impact of employees utilizing emerging technologies in their training and support by setting clear objectives and key performance indicators related to customer experience. They can track metrics such as customer satisfaction scores, response times, and resolution rates before and after implementing the new technologies. Conducting regular surveys and feedback sessions with customers can also provide valuable insights into the effectiveness of the training and support. Additionally, analyzing data on customer interactions and behaviors can help identify trends and areas for improvement in the customer experience.