How can organizations effectively measure the impact of employee participation as CX ambassadors on overall customer satisfaction and loyalty?

Organizations can measure the impact of employee participation as CX ambassadors on customer satisfaction and loyalty by implementing customer feedback surveys to gauge satisfaction levels before and after employee engagement initiatives. They can also track key performance indicators such as customer retention rates, Net Promoter Score, and customer lifetime value to assess the impact of employee participation on overall customer loyalty. Additionally, organizations can conduct regular employee training and development programs to ensure employees are equipped with the knowledge and skills to effectively engage with customers and positively impact customer satisfaction and loyalty.