How can companies effectively measure and track the impact of their efforts to motivate new employees to uphold and embody the company's CX goals and values, especially during times of change or uncertainty within the organization?

Companies can effectively measure and track the impact of their efforts to motivate new employees by setting clear and measurable goals related to CX goals and values. Utilizing employee feedback surveys, performance metrics, and KPIs can help track progress and identify areas for improvement. Providing ongoing training and development opportunities can also help ensure employees are equipped to embody the company's values during times of change or uncertainty. Regular communication and transparency from leadership can foster a culture of accountability and alignment with the company's CX goals.