In addition to KPIs and customer feedback, what other creative strategies can companies use to measure the impact of employee involvement in decision-making on their overall customer experience goals?

Companies can use methods such as mystery shopping, where trained individuals pose as customers to evaluate the customer experience firsthand. They can also conduct employee surveys to gather insights on how their involvement in decision-making has impacted their ability to serve customers. Additionally, companies can track key metrics like employee turnover rates and customer retention rates to see if there is a correlation between employee involvement and customer satisfaction.