How can organizations measure the impact of incorporating employee feedback into internal CX storytelling initiatives on overall customer satisfaction and loyalty?

Organizations can measure the impact of incorporating employee feedback into internal CX storytelling initiatives by conducting surveys to gather customer feedback before and after the implementation. They can also track key metrics such as customer satisfaction scores and loyalty metrics to see if there are any improvements. Additionally, analyzing trends in customer complaints and compliments can provide insights into the effectiveness of the initiatives. By comparing these data points over time, organizations can determine the impact of employee feedback on overall customer satisfaction and loyalty.