How can organizations effectively measure the long-term impact of implementing frontline employees' feedback on continuous improvement and innovation, and what steps can they take to sustain a culture of feedback within the organization over time?

Organizations can effectively measure the long-term impact of implementing frontline employees' feedback on continuous improvement and innovation by tracking key performance indicators related to productivity, customer satisfaction, and employee engagement. They can also conduct regular surveys and feedback sessions to gather insights on the effectiveness of the feedback loop. To sustain a culture of feedback within the organization over time, organizations can establish clear communication channels for feedback, provide training on how to give and receive feedback constructively, and recognize and reward employees who actively participate in the feedback process. Additionally, leadership should lead by example by soliciting and acting on feedback themselves.