In what ways can companies measure the impact of employee empowerment and support on the overall customer experience they deliver?

Companies can measure the impact of employee empowerment and support on the overall customer experience through metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. They can also conduct surveys and feedback sessions with customers to gather insights on the quality of service provided by empowered employees. Additionally, companies can analyze trends in customer complaints, resolution times, and repeat business to assess the influence of employee empowerment on customer experience. Tracking employee engagement levels, productivity, and turnover rates can also provide valuable indicators of the impact of empowerment on customer satisfaction.