How can companies measure the impact of their efforts to educate and inspire employees on CX values, and what key indicators should they look for to determine the success of these initiatives in driving customer satisfaction and loyalty?

Companies can measure the impact of their efforts to educate and inspire employees on CX values through surveys, feedback from customers, and analyzing key performance indicators such as customer satisfaction scores, retention rates, and repeat business. Key indicators to determine the success of these initiatives in driving customer satisfaction and loyalty include improved customer feedback, increased customer retention rates, higher Net Promoter Scores, and an overall increase in customer lifetime value. By tracking these metrics, companies can assess the effectiveness of their employee education and inspiration efforts in enhancing the customer experience and building customer loyalty.