How can organizations effectively measure the impact of employees sharing positive CX stories on social media platforms, and what key metrics should they be tracking to gauge the success of their customer-centric culture initiatives?

Organizations can effectively measure the impact of employees sharing positive CX stories on social media platforms by tracking engagement metrics such as likes, shares, comments, and reach. They should also monitor sentiment analysis to gauge the overall positivity of the stories being shared. Additionally, tracking customer satisfaction scores, referral rates, and customer retention rates can help organizations assess the success of their customer-centric culture initiatives. By analyzing these key metrics, organizations can gain valuable insights into the impact of employees sharing positive CX stories on social media and the effectiveness of their overall customer-centric culture.