How can companies effectively measure the impact of their strategies to bridge the gap between Employee Experience and Customer Experience, and what key performance indicators should they focus on to ensure the success of their initiatives?

Companies can effectively measure the impact of their strategies by tracking key performance indicators such as employee engagement levels, customer satisfaction scores, and employee turnover rates. They should focus on metrics that directly link employee experience to customer experience, such as Net Promoter Score, Customer Satisfaction Score, and Employee Net Promoter Score. By analyzing these KPIs regularly and making adjustments based on the data, companies can ensure the success of their initiatives to bridge the gap between Employee Experience and Customer Experience.