How can companies effectively measure the impact of aligning their employee experience strategies with their customer experience goals, and what key indicators should they focus on to ensure a seamless and impactful overall experience for both employees and customers?

Companies can effectively measure the impact of aligning their employee experience strategies with their customer experience goals by tracking key metrics such as employee engagement levels, customer satisfaction scores, and overall business performance. Key indicators to focus on include employee turnover rates, customer retention rates, Net Promoter Scores (NPS), and employee feedback on customer interactions. By consistently monitoring these metrics and analyzing the correlation between employee experience and customer experience, companies can ensure a seamless and impactful overall experience for both employees and customers.