How can businesses measure the impact of empathy and communication skills training on customer satisfaction and loyalty, and what key performance indicators should they focus on to track progress in this area?

Businesses can measure the impact of empathy and communication skills training on customer satisfaction and loyalty by conducting customer surveys, analyzing feedback, and monitoring customer retention rates. Key performance indicators to focus on include customer satisfaction scores, Net Promoter Score (NPS), customer loyalty metrics such as repeat purchase rates and customer lifetime value, and overall customer sentiment towards the brand. By tracking these KPIs over time, businesses can gauge the effectiveness of empathy and communication skills training in improving customer satisfaction and loyalty.