How can organizations measure the impact of empathy training on team dynamics and productivity in the workplace, and what key metrics should they consider in evaluating its effectiveness?

Organizations can measure the impact of empathy training on team dynamics and productivity by conducting surveys or interviews to gather feedback from employees before and after the training. They can also track key performance indicators such as employee engagement, turnover rates, and productivity levels to assess any changes. Key metrics to consider in evaluating the effectiveness of empathy training include improvements in communication, collaboration, conflict resolution, and overall team morale. Additionally, organizations can look at any changes in customer satisfaction and retention rates as indirect indicators of the training's impact on team dynamics and productivity.