How can companies measure the impact of empathy training on their employees' interactions and relationships within the organization, and what metrics can be used to evaluate the success of fostering a culture of understanding and emotional intelligence?

Companies can measure the impact of empathy training on employees' interactions and relationships by conducting surveys before and after the training to gauge changes in communication and teamwork. Metrics such as employee satisfaction, retention rates, and productivity levels can also be used to evaluate the success of fostering a culture of understanding and emotional intelligence. Additionally, tracking the number of conflicts resolved peacefully and the frequency of positive feedback given can provide insight into the effectiveness of empathy training.