How can businesses measure the impact of emotional intelligence training on their employees' ability to connect with customers and enhance the overall customer experience?

Businesses can measure the impact of emotional intelligence training by conducting customer satisfaction surveys before and after the training to gauge improvements in customer interactions. They can also track key performance indicators such as customer retention rates, repeat business, and customer feedback. Observing employees' behavior and communication skills during interactions with customers can provide real-time feedback on the effectiveness of the training. Additionally, businesses can analyze sales data and customer complaints to see if there have been any noticeable changes in customer relationships post-training.