How can companies measure the impact of emotional intelligence training on their CX Ambassadors' ability to deliver exceptional customer experiences, and what metrics should be used to track progress in this area?

Companies can measure the impact of emotional intelligence training on their CX Ambassadors by conducting pre and post-training assessments to gauge improvements in skills such as empathy, communication, and conflict resolution. Metrics that can be used to track progress include customer satisfaction scores, customer retention rates, number of positive customer feedback received, and reduction in customer complaints related to employee behavior. Additionally, companies can also track employee engagement levels and team collaboration to assess the overall impact of emotional intelligence training on the work environment and customer experiences.