How can companies measure the impact of emotional intelligence training on the performance and satisfaction of their CX Ambassadors in delivering exceptional customer experiences?

Companies can measure the impact of emotional intelligence training on their CX Ambassadors by conducting pre- and post-training assessments to evaluate changes in emotional intelligence competencies. They can also track key performance indicators such as customer satisfaction scores, retention rates, and feedback from customers. Additionally, companies can analyze the correlation between emotional intelligence levels and the ability of CX Ambassadors to handle difficult situations and resolve customer issues effectively. Regular monitoring and feedback sessions with CX Ambassadors can provide insights into the impact of emotional intelligence training on their performance and satisfaction levels.