How can companies measure the impact of emotional intelligence training on their CX Ambassadors' ability to enhance customer satisfaction and loyalty?

Companies can measure the impact of emotional intelligence training on their CX Ambassadors by conducting pre- and post-training assessments to track improvements in key emotional intelligence competencies. They can also gather feedback from customers through surveys or feedback forms to assess changes in customer satisfaction and loyalty. Additionally, companies can analyze metrics such as customer retention rates, repeat purchases, and Net Promoter Score to gauge the impact of emotional intelligence training on CX Ambassador performance. Regular performance reviews and observations can also help assess the practical application of emotional intelligence skills in customer interactions.

Keywords

emotional intelligence training CX Ambassadors customer satisfaction loyalty measurement techniques

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