How can companies measure the impact of improved emotional intelligence skills in their CX Ambassadors on customer satisfaction and retention rates?

Companies can measure the impact of improved emotional intelligence skills in their CX Ambassadors by conducting customer satisfaction surveys before and after implementing training programs. They can also track customer retention rates over time to see if there is a correlation with improved emotional intelligence. Additionally, companies can analyze customer feedback and complaints to see if there is a decrease in negative interactions after employees receive emotional intelligence training. By collecting and analyzing this data, companies can determine the effectiveness of improving emotional intelligence skills on customer satisfaction and retention rates.