How can companies measure the impact of emotional intelligence training on their CX Ambassadors' ability to deliver exceptional customer service experiences over time?

Companies can measure the impact of emotional intelligence training on their CX Ambassadors by conducting pre and post-training assessments to track improvements in key emotional intelligence competencies. They can also gather feedback from customers through surveys or feedback mechanisms to assess the quality of interactions post-training. Additionally, monitoring key performance indicators such as customer satisfaction scores, retention rates, and customer loyalty can provide insight into the long-term impact of emotional intelligence training on CX Ambassadors' ability to deliver exceptional customer service experiences. Regular performance evaluations and ongoing training can help sustain the positive effects of emotional intelligence training over time.