How can companies measure the impact of digital tool training on employee performance and customer satisfaction, and adjust their training programs accordingly to continuously improve outcomes?

Companies can measure the impact of digital tool training on employee performance by tracking key performance indicators such as productivity, efficiency, and error rates before and after training. They can also gather feedback from employees through surveys or interviews to understand their experience with the training. To measure the impact on customer satisfaction, companies can analyze customer feedback, reviews, and ratings post-training. By analyzing these metrics and feedback, companies can identify areas of improvement in their training programs and make necessary adjustments to continuously enhance outcomes.