How can companies measure the impact of de-escalation training programs on reducing workplace conflicts and improving overall employee satisfaction and productivity?

Companies can measure the impact of de-escalation training programs by tracking the number of reported workplace conflicts before and after the training. They can also conduct surveys to gauge employee satisfaction levels and productivity improvements. Additionally, companies can analyze key performance indicators such as absenteeism rates, turnover rates, and customer feedback to assess the effectiveness of the training program. Regular feedback sessions with employees can provide valuable insights into the impact of the training on reducing conflicts and improving overall satisfaction and productivity.