How can companies effectively measure the impact of their employees consistently applying CX values across all touchpoints, and use this data to drive continuous improvement in customer experience delivery?

Companies can measure the impact of their employees consistently applying CX values by implementing regular customer feedback surveys, analyzing customer satisfaction scores, monitoring customer complaints and compliments, and tracking key performance indicators related to customer experience. This data can be used to identify areas of strength and weakness in customer experience delivery, set performance benchmarks for employees, and create targeted training programs to improve CX skills. By continuously monitoring and analyzing this data, companies can drive continuous improvement in customer experience delivery and ensure that CX values are consistently applied across all touchpoints.