How can companies measure the impact of employees effectively utilizing technology-driven CX training tools on the overall customer experience and satisfaction levels?

Companies can measure the impact of employees effectively utilizing technology-driven CX training tools on customer experience and satisfaction levels by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct surveys and feedback sessions with customers to gather insights on their experience. Additionally, monitoring employee performance metrics, such as call resolution times and customer interaction quality, can provide valuable data on the effectiveness of the training tools. Regularly reviewing and analyzing data from these sources will help companies assess the impact of technology-driven CX training tools on overall customer experience and satisfaction levels.