How can companies effectively measure the impact of CX training sessions on employee performance and customer satisfaction in order to make informed decisions on future training initiatives?

Companies can effectively measure the impact of CX training sessions on employee performance and customer satisfaction by conducting pre- and post-training assessments to track changes in key metrics. They can also gather feedback from employees and customers through surveys or focus groups to understand their perceptions of the training's impact. Analyzing data on customer satisfaction scores, employee engagement levels, and sales performance before and after the training can provide insights into its effectiveness. By regularly monitoring these metrics and comparing them to benchmarks, companies can make informed decisions on future training initiatives to continuously improve CX.