How can companies measure the long-term impact of hiring candidates who possess both CX competence and a genuine passion for delivering exceptional customer experiences on their overall customer satisfaction and loyalty metrics?

Companies can measure the long-term impact of hiring candidates with CX competence and passion by tracking customer satisfaction and loyalty metrics over time. They can conduct surveys to gather feedback from customers about their experiences with the new hires. Companies can also analyze customer retention rates and repeat business from customers served by these employees. Additionally, monitoring online reviews and social media sentiment can provide insights into the impact of these hires on overall customer satisfaction and loyalty.