How can a company effectively measure the impact of CX awards on employee performance and overall customer satisfaction levels?

To effectively measure the impact of CX awards on employee performance and overall customer satisfaction levels, a company can conduct surveys to gather feedback from employees and customers on how the awards have influenced their experiences. Additionally, tracking key performance indicators related to customer satisfaction, such as retention rates and NPS scores, before and after receiving the awards can provide quantitative data on their impact. Analyzing trends in employee engagement and motivation levels following the recognition can also help gauge the effectiveness of CX awards on employee performance and overall customer satisfaction levels.