How can companies measure the impact of recognition and rewards associated with CX awards on employee engagement and overall customer satisfaction levels?

Companies can measure the impact of recognition and rewards associated with CX awards on employee engagement and overall customer satisfaction levels by conducting surveys to gather feedback from employees and customers. They can also track key metrics such as employee retention rates, customer loyalty, and Net Promoter Score (NPS) to assess the effectiveness of the rewards program. Additionally, companies can analyze the correlation between employee recognition and customer satisfaction scores to determine the impact of the rewards on both groups. Regularly reviewing and analyzing this data will help companies understand the relationship between recognition and rewards, employee engagement, and customer satisfaction levels.