How can companies measure the impact of CX ambassadors' training on enhancing overall customer satisfaction levels, and what key metrics should be used to evaluate their performance in addressing both qualitative and quantitative feedback effectively?

Companies can measure the impact of CX ambassadors' training on enhancing overall customer satisfaction levels by tracking key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Qualitative feedback can be evaluated through customer surveys, focus groups, and social media monitoring to gauge sentiment and identify areas for improvement. Quantitative feedback, on the other hand, can be measured through metrics like customer retention rates, repeat purchase behavior, and average order value to assess the tangible impact of CX ambassadors' training on customer satisfaction levels. By analyzing both qualitative and quantitative feedback effectively, companies can gain a comprehensive understanding of the effectiveness of their CX ambassadors' training programs in driving positive customer experiences.