In addition to tracking customer satisfaction scores and repeat purchase rates, what other innovative methods can companies use to measure the impact of their CX ambassadors on customer loyalty and retention rates?

In addition to traditional metrics like customer satisfaction scores and repeat purchase rates, companies can utilize social media sentiment analysis to gauge customer sentiment towards CX ambassadors. They can also conduct customer surveys specifically targeting interactions with CX ambassadors to gather direct feedback. Furthermore, companies can track customer referrals and word-of-mouth recommendations attributed to CX ambassadors to measure their impact on customer loyalty and retention rates. Additionally, analyzing customer retention rates and churn rates before and after implementing CX ambassadors can provide insights into their effectiveness.