How can companies effectively measure the impact of their CX ambassadors on customer satisfaction and loyalty, and use this data to continuously improve their customer experience strategy?

Companies can measure the impact of their CX ambassadors on customer satisfaction and loyalty by collecting feedback from customers who have interacted with the ambassadors. This feedback can include surveys, reviews, and direct communication. By analyzing this data, companies can identify trends and patterns in customer satisfaction and loyalty levels. They can then use this information to make adjustments to their customer experience strategy, such as providing additional training for ambassadors or implementing new initiatives based on customer feedback. By continuously monitoring and analyzing the impact of CX ambassadors on customer satisfaction and loyalty, companies can ensure they are consistently improving their customer experience strategy.