How can companies measure the impact of their CX ambassadors on enhancing the overall customer experience, and what key performance indicators should be used to evaluate their effectiveness?

Companies can measure the impact of their CX ambassadors on enhancing the overall customer experience by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer feedback. These indicators can help evaluate the effectiveness of CX ambassadors in building strong relationships with customers, increasing brand loyalty, and driving positive word-of-mouth. Additionally, companies can also analyze the number of positive customer interactions facilitated by CX ambassadors, customer engagement levels, and the overall improvement in customer experience metrics to measure their impact.