How can organizations effectively measure the impact of CX ambassadors on overall customer satisfaction and loyalty, and use this data to continually improve their customer experience strategy?

Organizations can measure the impact of CX ambassadors on customer satisfaction and loyalty by tracking key metrics such as Net Promoter Score, customer retention rates, and customer feedback. They can also conduct surveys and gather direct feedback from customers about their interactions with CX ambassadors. This data can be analyzed to identify trends, areas for improvement, and best practices that can be used to enhance the overall customer experience strategy. By regularly monitoring and analyzing this data, organizations can make informed decisions to continually improve the effectiveness of their CX ambassador program and overall customer experience strategy.