How can companies effectively measure the impact of their CX ambassadors on overall customer satisfaction and loyalty, and what strategies can be implemented to continuously improve their performance in delivering exceptional service?

Companies can measure the impact of their CX ambassadors on customer satisfaction and loyalty by tracking key metrics such as Net Promoter Score, customer feedback, and repeat business rates. To continuously improve their performance, companies can implement regular training sessions, provide ongoing feedback and coaching, recognize and reward top performers, and solicit input from customers on their experiences with the ambassadors. Additionally, companies can utilize technology such as customer feedback surveys and analytics tools to gather data and insights on the effectiveness of their CX ambassadors in delivering exceptional service.