How can companies effectively measure the impact of their CX ambassadors on overall customer satisfaction and loyalty, and what strategies can be implemented to continually improve their performance in delivering exceptional customer experiences?

Companies can measure the impact of their CX ambassadors on customer satisfaction and loyalty through customer feedback surveys, Net Promoter Scores, and analyzing customer retention rates. To continually improve their performance, companies can provide ongoing training and development for CX ambassadors, implement regular performance evaluations and feedback sessions, and encourage a culture of customer-centricity throughout the organization. Additionally, companies can use data analytics and customer insights to identify areas for improvement and implement strategies to address customer pain points and enhance the overall customer experience.