How can companies measure the impact of their CX ambassadors on customer satisfaction and overall business performance, and what strategies can be implemented to continuously improve their effectiveness in delivering exceptional customer experiences?

Companies can measure the impact of their CX ambassadors on customer satisfaction and overall business performance by tracking key metrics such as customer feedback, Net Promoter Score (NPS), and customer retention rates. To continuously improve their effectiveness in delivering exceptional customer experiences, companies can implement strategies such as providing ongoing training and development for CX ambassadors, collecting and analyzing customer data to identify pain points and areas for improvement, and fostering a customer-centric culture throughout the organization. Additionally, companies can incentivize and reward CX ambassadors for delivering outstanding customer experiences to further motivate and empower them to exceed customer expectations.