How can companies measure the impact of their CX Ambassadors on overall customer satisfaction and loyalty, and what strategies can be implemented to continuously improve the customer experience provided by these exceptional employees?

Companies can measure the impact of their CX Ambassadors on overall customer satisfaction and loyalty by collecting feedback from customers through surveys, reviews, and ratings. They can also track key metrics such as Net Promoter Score (NPS) and customer retention rates. To continuously improve the customer experience provided by these exceptional employees, companies can invest in ongoing training and development programs, recognize and reward outstanding performance, and create a culture that values and prioritizes customer satisfaction. Additionally, implementing technology solutions such as customer relationship management (CRM) software can help CX Ambassadors better understand and anticipate customer needs.