How can companies measure the impact of their CX Ambassador program on brand reputation and customer advocacy in a digital world?

Companies can measure the impact of their CX Ambassador program on brand reputation and customer advocacy in a digital world by tracking metrics such as customer reviews, social media engagement, and Net Promoter Score. They can also conduct surveys to gather feedback from customers who have interacted with CX Ambassadors. Additionally, monitoring website traffic and conversion rates before and after implementing the program can provide insights into its effectiveness. Companies can also use sentiment analysis tools to gauge the overall perception of their brand and customer satisfaction levels.