How can companies measure the impact of their customer-oriented values on employee behavior and external interactions with clients and customers?

Companies can measure the impact of their customer-oriented values on employee behavior by conducting surveys or feedback sessions with employees to gauge their understanding and application of these values in their daily work. They can also track key performance indicators related to customer satisfaction, employee engagement, and retention rates to see if there is a correlation with the company's customer-oriented values. Additionally, companies can monitor external interactions with clients and customers through customer feedback, reviews, and net promoter scores to assess how well their values are being reflected in these interactions.