How can organizations effectively measure the impact of integrating customer insights into decision-making processes and track the progress towards achieving a customer-centric culture?

Organizations can effectively measure the impact of integrating customer insights into decision-making processes by setting specific metrics related to customer satisfaction, loyalty, and retention. They can track progress towards achieving a customer-centric culture by regularly collecting and analyzing customer feedback, conducting surveys, and monitoring key performance indicators. Additionally, organizations can use tools such as customer relationship management systems to track interactions with customers and measure the success of customer-centric initiatives. Regularly reviewing and adjusting strategies based on these measurements will help organizations stay on track towards achieving a customer-centric culture.