How can companies effectively measure the impact of implementing customer feedback into employee evaluations on overall customer satisfaction and retention rates?

Companies can effectively measure the impact of implementing customer feedback into employee evaluations by analyzing trends in customer satisfaction and retention rates before and after the implementation. They can also conduct surveys or gather feedback directly from customers to gauge their satisfaction levels. Additionally, companies can track key performance indicators related to customer service, such as response times and resolution rates, to see if there are improvements. Lastly, companies can compare customer feedback scores with employee evaluations to see if there is a correlation between employee performance and customer satisfaction.