How can companies measure the impact of incorporating customer feedback into employee evaluations on key performance indicators such as customer retention, repeat business, and brand loyalty?

Companies can measure the impact of incorporating customer feedback into employee evaluations by tracking key performance indicators such as customer retention rates, repeat business percentages, and brand loyalty scores before and after implementing feedback. They can also conduct surveys to gather direct feedback from customers on their experience with employees. Additionally, companies can analyze trends in customer complaints or compliments to see if there is a correlation with employee performance evaluations. Finally, companies can compare their performance against industry benchmarks to see if their efforts in incorporating customer feedback are leading to improvements in key performance indicators.