How can businesses measure the impact of incorporating customer feedback into their decision-making process, and what are some key indicators of success in becoming more customer-centric?

Businesses can measure the impact of incorporating customer feedback by analyzing changes in customer satisfaction, loyalty, and retention rates. Key indicators of success in becoming more customer-centric include increased customer engagement, higher customer lifetime value, and improved brand reputation. Additionally, businesses can track metrics such as Net Promoter Score (NPS), customer feedback response rates, and customer churn rates to gauge the effectiveness of their customer feedback strategies.