How can companies effectively measure the impact of implementing changes based on customer feedback in order to continuously improve their customer-centric culture?

Companies can effectively measure the impact of implementing changes based on customer feedback by tracking key performance indicators such as customer satisfaction scores, retention rates, and Net Promoter Score. They can also conduct surveys and focus groups to gather qualitative feedback on the effectiveness of the changes. Additionally, companies can analyze customer complaints and service requests to identify areas for improvement. By regularly monitoring and analyzing these metrics, companies can continuously improve their customer-centric culture and ensure that their changes are making a positive impact on customer satisfaction.