How can organizations measure the impact of customer experience training on new employees and continuously improve their customer-centric culture?

Organizations can measure the impact of customer experience training on new employees by conducting surveys or feedback sessions to gather insights on their understanding and application of the training. They can also track key performance indicators related to customer satisfaction, retention, and loyalty to assess the effectiveness of the training. To continuously improve their customer-centric culture, organizations can provide ongoing coaching and support to employees, regularly review and update training materials based on feedback, and encourage a culture of open communication and collaboration to share best practices and learnings.